Terms and Conditions — Intensity Casino

1. Introduction and Licensing

Intensity Casino is an online gambling platform that provides real-money casino services, including but not limited to pokie games, table games, live dealer experiences, and other interactive wagering products delivered through digital infrastructure. Intensity Casino operates under a Master Licence 365/JAZ issued by Curaçao eGaming, a recognised licensing authority in the international iGaming sector. The platform is marketed by Jacked Affiliates Ltd., a company incorporated under the laws of Cyprus, which oversees promotional activities, affiliate partnerships, and commercial distribution of the Intensity Casino brand across eligible markets.

These Terms and Conditions constitute a legally binding agreement between Intensity Casino and any individual who accesses, registers, or engages with the platform and its associated services. By creating an account or using any feature of the Intensity Casino platform, the user expressly agrees to be bound by these Terms and Conditions in their entirety. If any user does not agree with any provision contained herein, they must immediately cease use of the platform and refrain from registering or maintaining an account.

Intensity Casino reserves the right to amend, update, or modify these Terms and Conditions at any time and without prior notice, subject to applicable regulatory requirements. Continued use of the platform following the publication of any amendments constitutes acceptance of the revised terms. Users are encouraged to review this document periodically to ensure ongoing awareness of their rights and obligations.

2. Eligibility and Jurisdictional Restrictions

2.1 Minimum Age Requirement

Intensity Casino strictly prohibits access to and use of its services by any individual under the age of 18 years. The minimum age requirement for registration and participation on the platform is 18 years. This requirement applies universally and without exception. Intensity Casino actively employs age verification mechanisms as part of its Know Your Customer procedures, and any account found to be operated by a person under the age of 18 will be immediately suspended, all associated funds will be withheld pending investigation, and the matter may be referred to relevant authorities.

2.2 Jurisdictional Restrictions

Intensity Casino does not accept registrations from individuals located in, or ordinarily resident in, jurisdictions where online gambling is prohibited by applicable law. Users based in Australia are advised that the Interactive Gambling Act 2001 (Cth) governs the provision of certain interactive gambling services to Australian residents. Users accessing the platform from Australia do so at their own risk and are solely responsible for ensuring that their participation complies with all applicable local laws and regulations. Intensity Casino does not represent that its services are lawful in all jurisdictions, and it is the user’s responsibility to determine whether access to the platform is permitted in their location.

Additional restricted jurisdictions may include the United States of America, the United Kingdom, France, the Netherlands, and any other territory where regulatory or legal restrictions apply. Intensity Casino reserves the right to update the list of restricted jurisdictions at any time without prior notice.

3. Account Registration and Management

3.1 One Account Policy

Each individual user is permitted to hold only one registered account on the Intensity Casino platform. The creation of duplicate, multiple, or secondary accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms and Conditions. Where multiple accounts are detected, Intensity Casino reserves the right to close all associated accounts, forfeit any bonuses or promotional credits, and withhold pending withdrawals pending full investigation.

3.2 Know Your Customer and Identity Verification

Intensity Casino operates in compliance with internationally recognised Anti-Money Laundering standards and Know Your Customer obligations. All users are required to submit valid identification documentation upon registration or prior to processing any withdrawal request. Acceptable documentation includes a government-issued photographic identification document, proof of residential address dated within three months, and, where applicable, documentation confirming the source of funds or source of wealth. Intensity Casino reserves the right to request additional documentation at any stage of the account lifecycle, including during routine compliance reviews or in response to unusual account activity.

3.3 Account Security

Users are solely responsible for maintaining the confidentiality of their account credentials, including their username and password. Intensity Casino will not be held liable for any unauthorised access to a user’s account resulting from the user’s failure to safeguard their login information. Users must notify Intensity Casino immediately upon becoming aware of any unauthorised use of their account or any security breach. Intensity Casino strongly recommends the use of unique and complex passwords and encourages users to enable any available two-factor authentication features.

3.4 Accuracy of Information

Users are required to provide accurate, complete, and truthful information at the time of registration and throughout the duration of their account. Any misrepresentation, falsification, or omission of material information constitutes a breach of these Terms and Conditions and may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement or regulatory bodies.

4. Deposits and Withdrawals

4.1 Deposit Rules

Users may fund their Intensity Casino accounts using the payment methods made available on the platform from time to time. All deposits must be made from payment instruments that are registered in the user’s own name. Intensity Casino does not accept deposits from third parties under any circumstances. Minimum and maximum deposit thresholds apply and are displayed within the cashier section of the platform. Intensity Casino reserves the right to refuse or reverse any deposit that it reasonably suspects to be fraudulent, unauthorised, or otherwise inconsistent with applicable compliance obligations.

4.2 Withdrawal Processing

Withdrawal requests are subject to verification and compliance review prior to processing. Standard withdrawal timelines vary depending on the payment method selected and the outcome of any required verification checks. Intensity Casino aims to process verified withdrawal requests within a reasonable timeframe, though processing times may be extended where additional documentation is required or where a transaction is flagged for further review. Intensity Casino does not guarantee specific withdrawal timelines and will not be held liable for delays resulting from banking intermediaries, payment processors, or regulatory review requirements.

4.3 Anti-Money Laundering Compliance

Intensity Casino maintains a robust Anti-Money Laundering programme in accordance with internationally recognised standards. All transactions conducted on the platform are subject to ongoing monitoring for suspicious activity. Where a transaction or pattern of transactions triggers a compliance concern, Intensity Casino reserves the right to place a hold on the relevant account, request supporting documentation from the user, and, where legally required, submit a suspicious activity report to the appropriate authority. Users are required to cooperate fully with any compliance investigation and to provide requested documentation within the timeframes specified by Intensity Casino.

5. Bonuses and Promotional Conditions

Intensity Casino may, at its discretion, offer bonuses, free spins, cashback rewards, reload offers, and other promotional incentives to registered users. All bonuses are subject to specific terms and conditions that will be communicated at the time of the offer. General bonus conditions include the following:

• Bonuses are only available to users who have completed the required KYC verification process.
• Wagering requirements must be satisfied in full before any bonus-derived winnings may be withdrawn.
• Bonuses are non-transferable and may not be exchanged for cash unless expressly stated in the offer terms.
• Intensity Casino reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
• Any attempt to exploit bonus offers through the creation of multiple accounts, collusion, or any other prohibited method will result in immediate forfeiture of the bonus and associated winnings, and may result in permanent account closure.
• Maximum bet limits may apply during active bonus periods, and failure to comply with these limits may result in the cancellation of the bonus.

6. Fair Play and Game Integrity

Intensity Casino is committed to providing a fair and transparent gaming environment for all users. All games offered on the platform are powered by certified random number generation technology and are subject to independent testing and certification by recognised testing laboratories. Intensity Casino does not manipulate game outcomes and operates all games in accordance with the published return-to-player percentages.

Users are required to engage with all games in good faith and in accordance with the rules applicable to each game. Any attempt to gain an unfair advantage, exploit software vulnerabilities, manipulate game mechanics, or interfere with the integrity of any game constitutes a serious breach of these Terms and Conditions and will result in immediate account suspension and forfeiture of all associated funds.

7. Prohibited Activities

The following activities are strictly prohibited on the Intensity Casino platform:

• Use of automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or its games.
• Collusion with other users or third parties to manipulate game outcomes.
• Exploitation of software errors, glitches, or technical malfunctions for financial gain.
• Fraudulent chargebacks or disputes raised with payment providers in bad faith.
• Use of stolen, fraudulent, or unauthorised payment methods.
• Provision of false or misleading information during registration or verification processes.
• Any form of money laundering, structuring of transactions, or other financial crime conducted through the platform.
• Harassment, abuse, or threatening conduct directed toward Intensity Casino staff or other users.

Intensity Casino reserves the right to take all necessary legal and operational action in response to any prohibited activity, including reporting the relevant conduct to law enforcement authorities.

8. Fraud Prevention and Security Monitoring

Intensity Casino employs advanced fraud detection and security monitoring systems to protect the integrity of the platform and the interests of its users. All user activity on the platform is subject to automated and manual review. Where suspicious activity is identified, Intensity Casino may take immediate action to restrict or suspend the affected account, freeze associated funds, and initiate a formal investigation. Users are expected to cooperate fully with any security investigation and to provide any documentation or information requested by the Intensity Casino compliance team within the specified timeframes.

9. Responsible Gambling

Intensity Casino is committed to promoting responsible gambling and providing users with the tools and resources necessary to maintain control over their gambling activity. The following responsible gambling tools are available to registered users:

• Deposit limits, which allow users to set daily, weekly, or monthly caps on the amount deposited into their account.
• Session time limits, which restrict the duration of individual gambling sessions.
• Loss limits, which cap the total amount a user may lose within a defined period.
• Self-exclusion options, which allow users to suspend access to their account for a defined period or permanently.
• Reality checks, which provide periodic notifications to users regarding the duration and cost of their gambling sessions.

Users who believe they may be experiencing gambling-related harm are encouraged to make use of these tools and to seek assistance from independent support organisations. Intensity Casino supports access to responsible gambling resources and will not encourage or incentivise users who have self-excluded or set responsible gambling restrictions to override those restrictions.

10. Limitation of Liability

Intensity Casino shall not be liable for any loss, damage, or inconvenience arising from technical failures, server downtime, software errors, or interruptions to the availability of the platform, except to the extent that such liability cannot be excluded under applicable law. Intensity Casino’s total liability to any user in connection with any claim arising under these Terms and Conditions shall not exceed the total value of funds held in that user’s account at the time the relevant claim arises. Intensity Casino shall not be liable for any indirect, consequential, or speculative losses, including loss of profit, loss of opportunity, or loss of data.

11. Account Suspension and Termination

Intensity Casino reserves the right to suspend, restrict, or permanently close any user account at any time and without prior notice where it has reasonable grounds to believe that a user has breached these Terms and Conditions, engaged in fraudulent or illegal activity, or poses a risk to the integrity of the platform or the safety of other users. In cases of account closure resulting from a user’s breach of these Terms and Conditions, Intensity Casino reserves the right to withhold any funds held in the account pending the outcome of a compliance investigation. Users whose accounts are closed for reasons unrelated to any breach will be entitled to withdraw any verified balance held in their account, subject to standard verification requirements.

12. Dispute Resolution and Complaint Handling

Users who wish to raise a complaint regarding any aspect of the Intensity Casino platform or its services should submit their complaint through the official support channels provided on the platform. Intensity Casino will acknowledge receipt of all complaints within a reasonable timeframe and will endeavour to resolve all disputes in a fair, transparent, and timely manner. Where a complaint cannot be resolved through internal processes, users may escalate the matter to the relevant dispute resolution body designated by Curaçao eGaming in accordance with the terms of the operating licence. All disputes are subject to the governing law and jurisdiction provisions set out in Section 13 of these Terms and Conditions.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, without prejudice to any mandatory consumer protection provisions applicable to users in Australia under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian legislation. Any dispute arising out of or in connection with these Terms and Conditions that cannot be resolved through the complaint handling process described in Section 12 shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, subject to any overriding mandatory jurisdictional provisions applicable under Australian law.

14. Privacy and Data Protection

Intensity Casino processes personal data in accordance with its Privacy Policy, which forms part of the agreement between Intensity Casino and its users. Personal data collected during registration, verification, and platform use is processed for the purposes of account management, compliance with legal obligations, fraud prevention, and service improvement. Users have the right to access, correct, and request deletion of their personal data, subject to applicable legal retention requirements. Intensity Casino does not sell personal data to third parties and will only share user information with third parties where required by law, necessary for the provision of services, or authorised by the user.

15. Miscellaneous Provisions

These Terms and Conditions, together with the Privacy Policy and any applicable bonus terms, constitute the entire agreement between Intensity Casino and the user with respect to the subject matter herein. If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The failure of Intensity Casino to enforce any provision of these Terms and Conditions at any given time shall not constitute a waiver of its right to enforce that provision at a later date. These Terms and Conditions are effective as of the date of publication and supersede all prior versions of the document.