Responsible Gaming Guide

Our Commitment to Safe and Responsible Gambling

At Intensity, we believe that gambling is a form of entertainment and should be approached with the same mindset as any other leisure activity. Our platform is designed to provide a secure, fair, and enjoyable experience for all players who choose to engage with our casino and online gambling services. We recognise that while the vast majority of our players gamble responsibly, some individuals may develop patterns of behaviour that can lead to harm. This guide has been created to help players stay informed, stay in control, and access support whenever it is needed.

Intensity operates in accordance with responsible gambling standards applicable in Australia and is committed to upholding a culture of player protection at every level of our platform. This document outlines the tools, resources, and procedures available to all registered players and reflects our ongoing dedication to minimising gambling-related harm.

Core Philosophy

Gambling at Intensity is intended solely as a form of entertainment. It is not, and should never be treated as, a source of income, a financial strategy, or a way to recover money that has been lost. Every game on our platform is governed by a random number generator, meaning outcomes cannot be predicted, controlled, or influenced by any player. The house edge is a mathematical reality of all casino games, and over time, losses are a natural part of the gambling experience.

We encourage all players to approach gambling with a clear budget in mind, a defined time limit, and a commitment to stopping when either of those boundaries is reached. Gambling should be a pleasurable activity that fits within your broader lifestyle and financial circumstances. If gambling begins to feel like an obligation, a solution to a problem, or a source of stress, it is time to step back and reassess.

Intensity takes its duty of care seriously. We do not want any player to experience harm as a result of using our platform, and we actively provide tools and resources to help prevent that from happening.

Self-Control Tools

Intensity provides a comprehensive suite of responsible gambling tools that are accessible directly through your account settings. These tools are designed to give players full control over their gambling activity and to support healthy habits before problems develop.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to control the total amount of money they add to their account within a specified period. Once a deposit limit is in place, it cannot be increased immediately. Any request to raise a limit is subject to a mandatory cooling-off period to ensure the decision is considered and deliberate.

Loss Limits

A loss limit allows players to define the maximum amount they are willing to lose within a set timeframe. When this threshold is reached, further gambling activity is paused until the limit period resets. This tool is particularly effective for players who want to maintain strict financial boundaries.

Wagering Limits

Wagering limits restrict the total amount a player can bet within a given period, regardless of wins or losses. This tool is useful for managing the pace of play and preventing impulsive high-volume betting sessions.

Session Time Limits

Players can set a maximum duration for each gambling session. Once the time limit is reached, the platform will notify the player and, depending on the settings selected, may require the session to end. Regular time reminders can also be enabled to keep players aware of how long they have been playing.

Cooling-Off Periods

A cooling-off period allows players to take a short break from gambling without fully closing their account. Players can select a cooling-off period ranging from 24 hours to several weeks. During this time, access to gambling features is suspended, though account management functions remain available.

Self-Exclusion

For players who feel they need a more significant break, self-exclusion is available as a longer-term measure. Players can request self-exclusion for a defined period or on an indefinite basis. During self-exclusion, the account is fully restricted from gambling activity, and promotional communications are suspended. Requests to reverse a self-exclusion are subject to strict review processes and mandatory waiting periods to protect the player’s wellbeing.

To activate any of these tools, players can navigate to the Responsible Gaming section of their account dashboard or contact our support team directly.

Self-Assessment

Understanding your own gambling behaviour is an important step in maintaining control. The following questions are designed to help you reflect on your habits and identify whether your gambling may be causing concern.

1. Do you find yourself gambling with money that was set aside for essential expenses such as rent, bills, or food?
2. Have you ever tried to win back money you have lost by continuing to gamble, also known as chasing losses?
3. Do you feel irritable, anxious, or restless when you are not gambling or when you try to stop?
4. Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?
5. Has gambling caused arguments or tension in your personal relationships?
6. Do you find it difficult to stop gambling once you have started, even when you intended to play for a short time?
7. Have you borrowed money or sold possessions to fund your gambling activity?
8. Do you gamble as a way to escape stress, emotional difficulties, or problems in your life?
9. Have you noticed that you need to bet larger amounts to feel the same level of excitement you once experienced with smaller bets?
10. Have you previously tried to cut back on your gambling but found yourself returning to previous patterns?

If you answered yes to one or more of these questions, it does not mean you have a gambling problem, but it may indicate that your gambling habits deserve closer attention. We strongly encourage you to use the self-control tools available on the platform and to consider reaching out to one of the support organisations listed in this guide.

Early Warning Signs of Problematic Gambling

Recognising the early signs of problematic gambling behaviour is essential for taking action before the situation escalates. The following indicators are commonly associated with the development of gambling-related harm.

• Spending more time or money on gambling than originally planned
• Feeling a strong urge to gamble immediately after a loss
• Neglecting work, study, family, or social responsibilities due to gambling
• Experiencing mood changes, including depression or anxiety, that are connected to gambling outcomes
• Hiding gambling activity from people close to you
• Feeling a sense of shame or guilt after gambling sessions
• Using gambling as a primary way to cope with negative emotions or boredom
• Losing interest in hobbies or activities that were previously enjoyable

If you recognise any of these patterns in your own behaviour, please take immediate action by using the self-exclusion or cooling-off tools available on the platform, or by contacting a professional support service.

Taking Immediate Action

If you feel that you are losing control of your gambling at any point, do not wait. There are several immediate steps you can take through the Intensity platform.

• Log in to your account and navigate to the Responsible Gaming section
• Apply a deposit limit, loss limit, or session time limit to restrict your activity
• Activate a cooling-off period to pause your account for a defined period
• Request self-exclusion to fully suspend access to gambling features
• Contact our customer support team, who are available to assist you in applying any of these measures promptly and without judgment

Our support team is trained to handle these conversations with sensitivity and care. You will not be questioned about your reasons for requesting a restriction, and your privacy will be fully respected throughout the process.

Account Restriction and Self-Exclusion

Intensity offers multiple levels of account restriction to accommodate the varying needs of players who wish to manage or limit their gambling activity.

Temporary restrictions can be applied to limit specific features, such as access to live casino games or sports betting, while leaving other account functions intact. These measures are available on request and can be customised to suit individual circumstances.

Self-exclusion is the most comprehensive restriction available and is recommended for players who are experiencing significant difficulties with their gambling behaviour. When self-exclusion is activated, all gambling features are immediately suspended, and the player is removed from all marketing and promotional communications. The minimum self-exclusion period available through Intensity is designed to provide a meaningful break, and any request to lift a self-exclusion before the agreed period has ended will be carefully reviewed.

Players in Australia are also encouraged to register with the national self-exclusion register where applicable, which provides an additional layer of protection across multiple gambling platforms.

Protection of Minors

Intensity has a strict zero-tolerance policy regarding underage gambling. We are committed to ensuring that our platform is accessible only to individuals who meet the legal age requirement for gambling in Australia, which is 18 years of age.

All new players are required to complete a thorough age verification process as part of the account registration procedure. This process involves the submission of valid government-issued identification documents, which are reviewed as part of our Know Your Customer checks. Accounts that cannot be verified as belonging to an adult will not be permitted to access any gambling features.

In addition to formal verification procedures, we recommend the following measures for households with minors.

• Use parental control software to restrict access to gambling websites on shared devices
• Keep your account login credentials confidential and never share them with others
• Log out of your account fully after each session when using shared computers or devices
• Speak openly with young people about the risks associated with gambling

If you suspect that a minor has accessed a gambling account, please contact our support team immediately. We will investigate the matter promptly and take appropriate action.

External Help and Support Services

Intensity strongly encourages any player who is concerned about their gambling to seek professional support. There are a number of organisations that provide free, confidential, and non-judgmental assistance to individuals and families affected by gambling-related harm.

Australian Support Services

• Gambling Help Online: A free and confidential service available 24 hours a day, 7 days a week, offering counselling and support for people affected by gambling in Australia. Available at gamblinghelponline.org.au
• Gamblers Anonymous Australia: A peer support fellowship for individuals who wish to stop gambling, with meetings available across Australia and online
• Lifeline Australia: A national crisis support service that provides access to trained counsellors around the clock, available by phone and online chat

International Support Services

• GamCare: A leading provider of information, advice, and support for anyone affected by gambling-related harm, offering a national helpline and online support resources
• BeGambleAware: An organisation that provides guidance on responsible gambling and connects individuals with specialist support services across multiple regions

All of the organisations listed above operate with a commitment to confidentiality. Reaching out for help is a sign of strength, and the support available is entirely free of charge and free from judgment.

Personal Responsibility and Platform Support

While Intensity provides a wide range of tools and resources to support responsible gambling, we recognise that the most effective protection comes from a combination of platform-level safeguards and individual awareness. Personal responsibility plays a central role in maintaining a healthy relationship with gambling.

We ask all players to take the following principles seriously.

• Only gamble with money you can afford to lose
• Set clear limits before you begin each session and stick to them
• Never gamble under the influence of alcohol, medication, or emotional distress
• Take regular breaks and avoid extended gambling sessions
• View any winnings as a bonus rather than an expectation
• Reach out for help without hesitation if gambling stops being enjoyable

Intensity is here to support every player who uses our platform. Our responsible gambling framework is not simply a regulatory requirement. It reflects a genuine commitment to the wellbeing of our community. We will continue to invest in our player protection measures, improve our support tools, and work collaboratively with regulators and support organisations to ensure that gambling on our platform remains a safe and responsible activity for all.