Privacy Policy

Intensity Casino — Privacy Policy

Last Updated: 2025

1. Introduction and Overview

Intensity Casino is an online gaming platform operated under Master Licence 365/JAZ issued by Curaçao eGaming, one of the recognised licensing authorities for online gambling operations. The platform is marketed by Jacked Affiliates Ltd., a company incorporated under the laws of Cyprus, which maintains a commitment to regulated operation, responsible conduct, and secure gameplay for all registered users. This Privacy Policy governs the collection, processing, storage, sharing, and protection of personal data belonging to users who access, register, and participate in gaming activities through the Intensity Casino platform. By accessing the website and creating an account, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy. This document has been prepared in accordance with applicable data protection principles, international privacy standards, and regulatory obligations relevant to online gambling operations, including those applicable to users based in Australia.

Intensity Casino recognises the importance of protecting the privacy and personal information of its users. We are committed to handling personal data with transparency, integrity, and in strict accordance with our legal and regulatory obligations. This Privacy Policy applies to all individuals who interact with our platform, including registered account holders, prospective users, and visitors to our website. If you do not agree with any part of this Privacy Policy, you should refrain from using the platform and its associated services.

2. Identity of the Data Controller

The data controller responsible for the processing of personal information collected through the Intensity Casino platform is Jacked Affiliates Ltd., the marketing and operational entity associated with the Intensity Casino brand. As the data controller, Jacked Affiliates Ltd. determines the purposes and means by which personal data is processed. All enquiries relating to data protection, privacy rights, and the processing of personal information should be directed to the designated data protection contact through the official communication channels listed on the Intensity Casino website.

3. Information We Collect

Intensity Casino collects a range of personal and technical information necessary to operate the platform, deliver services, fulfil legal obligations, and maintain a secure gaming environment. The categories of data we collect include the following:

• Registration data, including full legal name, date of birth, residential address, nationality, email address, and username selected during account creation.
• Identity verification documents, including government-issued identification such as passports, national identity cards, and driver’s licences, as well as proof of address documentation such as utility bills or bank statements.
• Payment and financial information, including bank account details, credit and debit card information, e-wallet credentials, transaction histories, deposit and withdrawal records, and any other financial data submitted in connection with account funding or withdrawal requests.
• Communications data, including records of correspondence between users and the customer support team, including emails, live chat transcripts, and any documentation submitted during dispute resolution or complaint procedures.
• Gaming activity data, including session history, game selections, wagering amounts, bonus usage, win and loss records, and behavioural patterns observed during gameplay.
• Technical and device data, including IP addresses, browser type and version, device identifiers, operating system information, time zone settings, referral sources, and access timestamps.
• Cookie data and tracking information collected through cookies, pixels, and similar technologies deployed on the website, as further described in the Cookie Policy section of this document.
• Responsible gambling data, including self-exclusion requests, deposit limits, session limits, and any other information provided in connection with responsible gambling tools and safeguards.

4. Purposes of Data Processing

Intensity Casino processes personal data for a range of legitimate purposes directly connected to the operation of a licensed online gaming platform. The specific purposes for which data is processed include the following:

• Account creation and management, including verifying user identity, maintaining account records, processing login requests, and enabling access to the platform’s services.
• Know Your Customer (KYC) compliance, including verifying the identity and age of users to ensure compliance with regulatory requirements and to prevent underage gambling, identity fraud, and the use of false identities.
• Anti-Money Laundering (AML) compliance, including monitoring financial transactions, assessing risk profiles, conducting enhanced due diligence where required, and reporting suspicious activity to relevant authorities in accordance with applicable AML legislation and the requirements of the Curaçao eGaming licensing framework.
• Payment processing, including facilitating deposits, withdrawals, and refunds, verifying payment method ownership, and maintaining accurate financial records.
• Anti-fraud operations, including detecting, investigating, and preventing fraudulent activity, bonus abuse, collusion, unauthorised account access, and other forms of dishonest conduct that may compromise the integrity of the platform.
• Marketing and promotional communications, including sending users information about promotions, bonuses, new games, and platform updates where the user has provided consent or where a legitimate interest exists under applicable law. Users may opt out of marketing communications at any time through the account settings or by following the unsubscribe instructions included in marketing emails.
• Customer support, including responding to enquiries, resolving disputes, processing complaints, and providing technical assistance to users.
• Responsible gambling obligations, including monitoring user behaviour for signs of problem gambling, administering self-exclusion requests, applying account restrictions, and facilitating access to responsible gambling resources.
• Legal compliance, including meeting obligations imposed by licensing authorities, regulatory bodies, law enforcement agencies, and applicable legislation.
• Platform improvement and analytics, including analysing user behaviour and platform performance data to improve the quality, functionality, and security of our services.

5. Legal Basis for Processing

Intensity Casino processes personal data on the basis of the following legal grounds, consistent with internationally recognised data protection principles:

• Contractual necessity, where processing is required to fulfil our obligations under the terms and conditions agreed to by the user upon registration.
• Legal obligation, where processing is required to comply with applicable laws, regulatory requirements, licensing conditions, AML obligations, and KYC procedures.
• Legitimate interests, where processing is necessary for the purposes of fraud prevention, network security, responsible gambling monitoring, and the improvement of our services, provided that such interests are not overridden by the rights and interests of the data subject.
• Consent, where the user has provided explicit and informed consent for specific processing activities, including the receipt of direct marketing communications.

6. Sharing and Disclosure of Personal Data

Intensity Casino does not sell personal data to third parties. However, we may disclose personal information to the following categories of recipients where such disclosure is necessary and proportionate to the purposes described in this Privacy Policy:

• Payment service providers and financial institutions, including banks, card processors, and e-wallet operators, for the purpose of processing transactions and verifying payment method ownership.
• Identity verification and KYC service providers, including third-party verification platforms that assist in confirming user identity, age, and address as required by our regulatory obligations.
• AML compliance partners and fraud prevention services, including providers of transaction monitoring tools and risk assessment platforms used to detect and prevent financial crime.
• Technology and infrastructure providers, including hosting services, cybersecurity providers, and platform maintenance partners who process data on our behalf under appropriate data processing agreements.
• Regulatory authorities and licensing bodies, including Curaçao eGaming and any other competent authority to which disclosure is required by law, licence condition, or lawful order.
• Law enforcement and government agencies, where disclosure is required by a court order, legal process, or applicable legislation.
• Professional advisers, including legal counsel, auditors, and compliance consultants engaged in connection with our business operations.

All third-party recipients of personal data are required to process such data in accordance with applicable data protection standards and to implement appropriate technical and organisational safeguards.

7. Data Retention

Intensity Casino retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. In general, account data and transactional records are retained for a minimum period of five years following the closure of a user account, in accordance with AML and financial record-keeping requirements. Technical logs and cookie data may be retained for shorter periods depending on the specific purpose for which they were collected. Where personal data is no longer required, it will be securely deleted or anonymised in accordance with our data retention procedures.

8. User Rights

Users whose personal data is processed by Intensity Casino have the following rights with respect to their personal information:

• The right to access personal data held about them, including the right to request a copy of such data in a structured and commonly used format.
• The right to rectification, including the right to request correction of inaccurate or incomplete personal data.
• The right to erasure, including the right to request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
• The right to restriction of processing, including the right to request that the processing of personal data be limited in certain circumstances, such as where the accuracy of the data is contested or where the processing is unlawful.
• The right to object to processing, including the right to object to the processing of personal data carried out on the basis of legitimate interests, including direct marketing.
• The right to withdraw consent, where processing is based on consent, including the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, users may submit a written request through the official communication channels available on the Intensity Casino website. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable data protection requirements.

9. Cookie Policy

9.1 Use of Cookies

Intensity Casino uses cookies and similar tracking technologies on its website to enhance user experience, maintain platform functionality, and gather analytical data. A cookie is a small text file placed on a user’s device when they visit the website. Cookies allow the platform to recognise returning users, maintain session integrity, and collect information about how the platform is used.

9.2 Types of Cookies Used

• Essential cookies, which are strictly necessary for the operation of the website and cannot be disabled without affecting core functionality. These cookies enable users to log in, navigate the platform, and access secure areas of the website.
• Analytical and performance cookies, which collect information about how users interact with the website, including pages visited, time spent on the platform, error messages encountered, and traffic sources. This data is used in aggregate form to improve the performance and usability of the platform.
• Functional cookies, which allow the platform to remember user preferences, such as language settings and regional configurations, to provide a more personalised experience.
• Marketing and tracking cookies, which may be used to deliver relevant promotional content and to measure the effectiveness of marketing campaigns, where the user has provided consent for such use.

9.3 Cookie Management

Users may manage their cookie preferences through their browser settings or through the cookie consent tool available on the Intensity Casino website. Please note that disabling certain categories of cookies may affect the functionality and performance of the platform.

10. Data Security

Intensity Casino implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection obligations. While we take all reasonable steps to protect user data, no system of data transmission or storage can be guaranteed to be entirely secure, and users are encouraged to maintain the confidentiality of their account credentials.

11. International Data Transfers

As an internationally operating platform, Intensity Casino may transfer personal data to recipients located in jurisdictions outside of Australia. Where such transfers occur, we take appropriate steps to ensure that the data is protected to a standard consistent with applicable data protection principles, including the use of contractual safeguards and data processing agreements with third-party recipients.

12. Responsible Gambling and Data Processing

Intensity Casino is committed to promoting responsible gambling and uses personal data to support the delivery of responsible gambling tools and safeguards. Data relating to gaming behaviour, deposit patterns, and session activity may be processed to identify users who may be experiencing gambling-related harm and to take appropriate action, including applying account restrictions or facilitating access to support services. This processing is carried out in accordance with our responsible gambling obligations and in the legitimate interests of user welfare.

13. Changes to This Privacy Policy

Intensity Casino reserves the right to update or amend this Privacy Policy at any time. Any material changes to the policy will be communicated to users through the website or by direct notification where appropriate. The date of the most recent revision will be indicated at the top of the document. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

14. Contact and Complaints

Users who have questions, concerns, or complaints regarding the processing of their personal data or the application of this Privacy Policy are encouraged to contact Intensity Casino through the official support channels available on the website. We are committed to addressing all privacy-related enquiries promptly and in good faith. Users who are not satisfied with the resolution of their complaint may have the right to lodge a complaint with a relevant data protection authority or regulatory body in their jurisdiction.